Business & Capabilities
Whether you’re new to the hotel business or a seasoned industry veteran, we offer the insight and experience to guide you in making the right investment for your new development. From conducting detailed market research to assisting with franchise selection and pre-opening strategies, we’re with you every step of the way. We treat your investment as if it were our own—leveraging years of expertise to help ensure your project is positioned for long-term success. Because at the core of what we do is a commitment to give back to the communities that support us.
At Total Management Systems, Inc., we bring unmatched expertise to every aspect of hotel operations—built on decades of hands-on experience. Our strength lies in our consistent performance and deep knowledge of Hilton and Marriott brands. We leverage brand resources and proven strategies to maximize the performance of your investment.
What sets us apart is our commitment to delivering memorable guest experiences tailored to each individual property. By collaborating closely with our partners to align operations with each hotel’s market, design, and ownership goals, we develop customized systems that drive guest satisfaction and profitability.
Total Management Systems, Inc. is widely recognized for our strong foundation in sales and marketing. Our approach begins with identifying key market segments, setting clear individual and team goals, and building high-performing sales teams through strategic training and development. We emphasize the power of communication —aligning sales initiatives with hotel-wide engagement to create a unified, service-driven culture. By integrating these efforts, we ensure every team member plays a role in delivering exceptional guest experiences. At every level, our focus is on driving results, building relationships, and elevating the performance of each property we manage.
With decades of experience, we implement cutting-edge revenue strategies tailored to each hotel . Our approach integrates digital marketing and e-commerce tactics to maximize online performance. Through proven revenue management practices, we train on-site teams to optimize RevPAR and deliver consistent returns for our investors. We also assist in analyzing STAR reports to identify the most effective strategies for each property’s competitive position.
Our accounting systems are both centralized and standardized, with flexibility to be managed by on-site teams under corporate oversight or fully centralized through our corporate office. We prioritize tight expense control as a key driver of profitability. To support informed decision-making, we provide daily financial reports that offer real-time insight for both property teams and ownership.
Corporate Citizenship
PHILANTROPY
At TMS, giving back is at the heart of what we do. From local community outreach to statewide initiatives, we empower our team to make meaningful contributions that uplift and inspire.
SUSTAINABILITY
We are committed to building a greener future for hospitality. Our approach integrates smart operations, responsible renovations, and eco-conscious choices that benefit our guests, our teams, and the planet.
‘WE GOT YOUR BACK’ CULTURE
We invest in our people because we believe great teams create exceptional experiences. Through training, recognition, and a culture of belonging, we foster growth, loyalty, and passion in every role.