Krithika joined Total Management Systems in 1992. She has expertise in the company’s most critical assets–its associates and its finances. She writes policy and manages upper-level human resources situations including hotel personnel, guest situations, benefits, insurance and risk management.

She has expertise in all aspects of hotel accounting and finance. Krithika prepares all monthly and year-end profit and loss statements, cash flow statements, balance sheets, financial statements, annual budgets and cash management oversight. She is responsible for submitting bi-monthly associates payroll, bank reconciliations, ensuring timely compliance with tax requirements and managing insurance practices. Her expertise extends to preparation of all financial loan packages for lending institutions on for new development projects.

Prior to joining Total Management Systems Inc, Krithika served with Bharat & Associates as a student architect in Chennai, India in 1990 and 1991.

Krithika studied architecture at Anna University in Chennai, India for four years. She has completed several courses in accounting at the University of New Mexico in Albuquerque. She is a Certified Hotel Administrator.

Krithika has dedicated her life’s work to Total Management Systems and will continue on that career path.

Malini joined Total Management Systems in 1999. She is responsible for optimizing revenue opportunities at all hotels in the portfolio. The company relies heavily on Malini to drive the revenue effort in order to insure financial success. She is a creative, idea person who has expertise in all aspects of strategic marketing and positioning of each hotel in the market and in their respective competitive sets. She helps construct and updates all hotel websites. She oversees advertising both in print and electronically on a local and national basis. Malini prepares pre-opening and post-opening marketing budgets and manages the planned activities and expenses. Her revenue management skills have resulted in outstanding occupancy, average rate and RevPAR at all hotels. Smith Travel Report Indexes are consistently at or above expectations and outperform their competitive sets. Malini’s role includes interviewing, hiring and training sales and marketing hotel associates.

Since joining Total Management Systems Inc, Malini has continued to gain knowledge and stay current in sales, marketing and revenue trends. She has attended numerous related workshops and franchise classes and she is proficient in the study of online hotel marketing technology.

Malini earned her Bachelor of Business Administration from the University of San Diego, CA in 1999. She has earned her Certified Hotel Administrator designation. She is also a certified Marriott Access Edge Coach and helps others through the Marriott sales training program.

Malini is a member of the founding family of Total Management Systems and joined the company soon after completing her higher education studies. She has dedicated her career to structuring and growing the company to become one of the top hotel management companies in New Mexico.

Vinodh is the Senior Vice President of Operations and IT. He handles all the technology related parts of the company for existing hotels as well as new build. Vinodh has taken ownership of ensuring that the physical plant and maintenance department at each hotel is following an effective preventative maintenance plan. He has worked closely with hotel general managers to achieve high quality assurance scores and consistently coaches on the importance of guest satisfaction.

Vinodh earned his second Masters in Business Administration from the University of Phoenix in 2005. He completed his Master of Computer Application in 1999 from Raja College of Engineering and Technology in Madurai, India. He earned his Bachelor of Science degree majoring in Computer Science from the SRM Arts and Science College in Chennai, India in 1996.

He is a strong believer in continuing education and enriched his skills by earning certifications as a Certified Pool Operator, Best Western General Manager Certification, Best Western I-Care Training, and Choice Hotels Advantage Training. He earned the prestigious Certified Hotel Administrator designation in 2010.

The many contributions that Vinodh has made to the company since joining Total Management Systems have played a key role in increasing the value of the assets and returning the highest level of profitability. He is engaged in Total Management Systems’ vision to become the top hotel management company in New Mexico.

Audrey Mitchell brings 15 years of industry experience and a track record of success in her various roles within the hotel industry, including guest service manager, controller, and human resources. Her passion for people and the goal to help develop talent has been evident throughout her career.

Audrey specializes in Human Resources with a Masters in Human Resources from Colorado State University as well as having 6 years’ experience in specific Human Resources Roles with the hotel industry. Her knowledge of the hotel industry goes hand in hand with her knowledge of human resources and training makes her an invaluable asset to the Total Management Systems team.

Joesolie Ramos brings over 14 years of experience in hospitality, specializing in Marriott brands, sales, marketing, and revenue management. Her leadership has been recognized with the prestigious 2023 Marriott International President’s ELITE Award for Sales Excellence, and won the 2025 Hospitality Professional of the Year at NM Hospitality Association TopHAT Awards. Beyond her role at Total Management Systems, Joesolie serves as the Vice President of Communications for MPI New Mexico Chapter, Secretary of the Albuquerque Hispano Chamber of Commerce Executive Committee for the Ambassadors, and a Member of the Board of Directors for the Greater Albuquerque Hotel and Lodging Association (GAHLA). These roles showcase her commitment to advancing the hospitality industry and building strong community connections.

In her role, Joesolie continues to drive innovation, trainings, team development, and exceptional performance. She also oversees quarterly community engagement. She collaborates with Senior Vice President Malini Perumal to elevate revenue streams across TMS’s portfolio of properties while fostering a high-performing sales team.

Amy Miller brings 27 years of experience in hospitality and is currently the General Manager of the Courtyard by Marriott Las Cruces at NMSU. She has a vast knowledge of the hotel industry and the Marriott Brands and she will use this knowledge to train others in the company.

Amy recently won the 2021 Marriott Select Service Courtyard General Manager of the Year and NM Hospitality Association’s Hotel Professional of the Year. She also has been successful as the 2008 General Manager of the Year with La Quinta Hotels and currently sits on the NMSU HRTM Board of Advisors and the Las Cruces Public School Readiness Committee. Ruben Abeyta, Regional Director of Operations for TMS, said, “We are excited to have Amy in this new role as she brings a great deal of knowledge about the Marriott Brands and about how to train or newly hired General Managers so that they can be more successful within the company.”