2019 Top Hat Awards


Congratulations to Gloria John for winning the 2019 Top Hat Award for Front of the house food and beverage.


Gloria John has been employed at the Quality Inn and Suites in Gallup, New Mexico for the past four years.  Every day, she goes out o f her way for our guests.  Her customer service exemplifies what we teach our associates every day – “Go above and beyond for our guests”.    She is an example for all of our associates at Total Management Systems, Inc.


Gloria John always goes above and beyond what is expected of her, she love her position and it shows.  Our guest are always impressed by her great customer service and professionalism, which keeps them coming back time after time again asking for her by name.  Walking into the breakfast room is like being welcomed into her home, she greets you with a warm smile that lights up the room.  Gloria John is the definition of Hospitality!


On November 6, she earned her top hat award and we are proud to have her as part of our company.



Head Office

Head Office

4239 Suite A, Balloon Park Rd NE, Albuquerque, NM 87109



Contact our HR Department to inquire about other job openings that we might have. We are always looking for talented individuals. Email malini@tmsnm.com for more info.