Albuquerque, NM — November 18, 2025 — Total Management Systems (TMS) is deeply honored to have several of its team members recognized by the New Mexico Hospitality Association at this year’s Top HAT Awards, held at the Sheraton Albuquerque Uptown on November 18.

This year’s recognitions reflect not only the hard work of individual team members across multiple hotels and departments, but also the collective spirit of service across the TMS portfolio—highlighting the organization’s ongoing commitment to guest service, team culture, and meaningful community partnership.

2025 Top HAT Award Winners

• Hospitality Professional of the Year: Joesolie Ramos, Corporate Director of Sales & Marketing
• Front of House Employee of the Year: Emily Tomaka, Front Desk Agent – Home2 Suites Alamogordo
• Back of House Employee of the Year: Delfina Romero, Housekeeper – Quality Inn Gallup
• Full-Service Hotel of the Year: Hilton Garden Inn Gallup

Summary of Nomination

Full-Service Hotel of the Year — Hilton Garden Inn Gallup

The Hilton Garden Inn Gallup continues to serve as a cornerstone of the local community and tourism landscape. Through strong partnerships with cultural institutions, local attractions, and programs such as Project SEARCH and Big Brothers Big Sisters, the hotel enhances the visitor experience. Recognized as 2024 TMS Hotel of the Year, Project SEARCH Excellence Award, and voted Best Hotel in Gallup, the property remains a trusted leader in both performance and community engagement.

Back of House Employee of the Year — Delfina Romero, Quality Inn Gallup

With 28 years of dedicated service, Delfina exemplifies compassion, leadership, and unwavering commitment to guest and team well-being. Her nomination highlights an incident involving a vulnerable guest whom she patiently supported, comforted, and ultimately helped reunite with her family. Delfina’s calm approach, empathy, and instinct for safety go far beyond expectations, representing the highest standard of hospitality and care.

Front of House Employee of the Year: Emily Tomaka, Front Desk Agent – Home2 Suites Alamogordo

Emily Tomaka is a standout Front Desk Agent at Home2 Suites Alamogordo, known for her warm professionalism and ability to make every guest feel genuinely welcomed. She consistently goes above and beyond, handling challenges with calm confidence while supporting her team wherever needed. Emily’s reliability, positivity, and exceptional guest service are what earned her recognition as the 2025 Front of House Employee of the Year.

Hospitality Professional of the Year — Joesolie Ramos, Corporate Director of Sales & Marketing

As the Corporate Director of Sales & Marketing, she elevates both her properties and her community. Supporting local organizations and constantly working to improve the visitor experience in every market she touches. Joesolie leads with purpose, generosity and integrity, inspiriting those around her while building lasting partnerships statewide.

Honorees & Finalists from Total Management Systems

Back of House Employee of the Year – Finalists

• Lorenzo Gonzalez, Chief Engineer – Courtyard by Marriott Albuquerque Airport
• Raquel Melero, Housekeeping – Courtyard by Marriott Albuquerque Airport
• Alexandra Stanley, Sales Manager – Element by Westin Uptown
• Michael Johnston, Chief Engineer – Fairfield Inn & Suites Albuquerque Airport
• Brian Ayres, Maintenance Engineer – Home2 Suites Albuquerque Airport
• Debbie Pino, Executive Housekeeper – Home2 Suites Albuquerque Airport
• Tiffany Jaramillo, Executive Housekeeper – SpringHill Suites Albuquerque North

Back of House Food & Beverage Employee of the Year – Finalists

• Jose Hampsten, Line Cook – Element by Westin Uptown
• Michael Ennis, Line Cook – Hilton Garden Inn Gallup
• Diego Martinez, Bistro Cook – Courtyard by Marriott Albuquerque Airport

Front of House Employee of the Year – Finalists

• Colin Fischer, Front Desk Associate – Element by Westin Uptown
• Naidelyn Hernandez, Front Office Manager – Fairfield Inn & Suites Albuquerque Airport
• Shaunna Curley, Front Desk Clerk – Hilton Garden Inn Gallup
• Jessey Drusendahl, Front Desk Agent – Hilton Garden Inn Gallup
• Kevin Smith, Maintenance – Hilton Garden Inn Gallup
• Bertha Quezada, AGM – Element by Westin Uptown
• Ashley Welch, AGM – Element by Westin Uptown
• Adriana Gomez, GM – TownePlace Suites Albuquerque Airport

Front of House Food & Beverage Employee of the Year – Finalists

• Danny Nguyen, Server/Bartender – Volaré Rooftop Bar at Element by Westin Uptown
• Phonemany Jacob, Server – Volaré Rooftop Bar at Element by Westin Uptown

Hospitality Professional of the Year – Finalist

• Alexandra Stanley, Sales Manager – Element by Westin Uptown

Property Awards – Finalist

• Limited-Service Hotel of the Year: Element by Westin Uptown

About Total Management Systems

Founded in 1980, Total Management Systems (TMS) is a New Mexico–based hotel ownership and management company rooted in exceptional guest service, community partnership, and operational excellence. With a diverse portfolio of premium brands—including Marriott, Hilton, and Choice—TMS has earned repeated recognition across the state, with numerous NMHA TopHAT Award winners and finalists over the years, as well as multiple companywide and brand-level honors. This long-standing track record of excellence reflects the strength of TMS’s people, the consistency of its leadership, and its commitment to elevating hospitality standards across every market it serves.